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Issue a refund for a recurring payment

New Community Member

Issue a refund for a recurring payment

I have a customer who subscribed to a recurring payment plan that I offer. I need to cancel that plan and refund them their money.

I cancelled the plan fine, but I can't find a way to refund their payment. I already read the help pages. When I go into the transaction details, there is no "issue a refund" link. 

 

I appreciate any help.