Issue a Refund

[Essy8]

Hi, My activity tab does not the issue a refund facility! When I open the transaction it just shows me details of the transaction id

[sharpiemarker]

@Essy8 

The only time you have "issue a refund" facility is if payment is completed and you received money.

If the transaction is a purchase at a online shop and the transaction is Pending temporary authorization, you must contact merchant to cancel the order.

If payment is marked completed, contact merchant to cancel order and request a refund. If no response, you can click "Report a problem" in the transaction details to file an Item Not Received dispute to request a refund.

[raniagr]

I can help you if you still need help.