Issue With Payments
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Someone sent me money at first she said it was pending, therefore I looked up what could be the issue, she made sure her email was confirm, also made sure she put mine in correctly, then the payment said it had been confirmed, but I still haven't received the payment. But the email is correct, my account is fine because I've done this multiple times and the money goes through, I don't know what the issue could be?
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Payment tracking
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Receive money
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Hi ElliroseJ,
Thank you for contacting the PayPal Community Forum and welcome as a new member!
Can you see the payment in your PayPal account but it is not available in your balance? Have you received a request to provide tracking information confirming the item has been shipped to the buyer?
- Siobhan
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That's a good question, @ElliroseJ.
We appreciate you clarifying. I recommend checking your emails (including your spam and junk folder) and the Resolution Center to see if there were updates/notifications about the first transaction sent there.
- Jae
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The timeframe will depend on the reason why the funds are not yet available or on hold. If you received the payment, but it's not showing within your pending or available balance, it sounds like a dispute or case was created for that particular transaction ID. When a dispute is filed, we temporarily holds the funds from the buyer and the seller until a decision is made on the case. You will have the option to refund the buyer within the dispute.
- Jae
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I do apologize for my confusion.
If you are the seller in this situation, you wouldn't be able to file a dispute against a transaction you received. It sounds like your buyer filed a dispute for the first transaction they sent you. Did you check the Resolution Center or your emails to see if you received notifications about a dispute?
- Jae
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Ah. It sounds like a specialist will have to look over your account to ensure the proper details are provided for your specific situation. I recommend contacting our Customer Support directly.
- Jae
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