Is nearly two months a normal amount of time to wait for a refund to appear?

[maripic]

Hi,

According to my activity, my refund was "completed" on August 15th 2020, but it hasn't yet appeared in my bank account (it is now October 6th). I paid on my credit card, but I checked all sections of my bank account and couldn't find the refund anywhere. Has it got to the point now that I should worry that it hasn't appeared? It's been nearly two months. I'm fairly sure I've never had to wait this long in the past.

Thanks in advance for any advice,

M

[kernowlass]

@maripic 

I would contact customer services for a trace, 30 days is normally the max...

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.