According to my activity, my refund was "completed" on August 15th 2020, but it hasn't yet appeared in my bank account (it is now October 6th). I paid on my credit card, but I checked all sections of my bank account and couldn't find the refund anywhere. Has it got to the point now that I should worry that it hasn't appeared? It's been nearly two months. I'm fairly sure I've never had to wait this long in the past.
I would contact customer services for a trace, 30 days is normally the max...
Paypal phones are mostly non operational since covid but sometimes you get lucky. If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
