Invoicing Problems

gmparado
Contributor
Contributor

Hello. So I was trying to send an invoice to a customer. However, in customer's view, the amount to be paid is doubled. For example, the invoice is $100 usd, the customer receives $200 in the invoice. What should be done? Thank you

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1 REPLY 1

Jadz4u
PayPal Employee
PayPal Employee

Hi @gmparado, one other option you can try is to send a money request, here's an article you can check: https://www.paypal.com/ph/smarthelp/article/how-do-i-request-a-payment-faq2155?app=searchAutoComplet...

 

Also about the invoice, I recommend on recreating the whole invoice. But the money request is almost of the same function. You can also just provide the buyer/sender of payment your email address in order for them to send you the money. 

 

Hope this helps! Thanks!

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