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International payment from Russia blocked on Ebay item sale. Why?

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International payment from Russia blocked on Ebay item sale. Why?

An Ebay customer located in Russia who wanted to buy a $10 bracelet from me reports her payment was apparently blocked by Paypal.  How can I get Paypal to allow the payment?   The merchandise is to be shipped to a US address and I am located in the US.  I understand there will be a slightly higher transaction cost and that is acceptable to me.

 

Any help greatly appreciated.  Thank you!