Hi
@Benz202Thank you for raising your concern through our community forum.
You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.
You can request a refund up to 180 days after you pay for your item. If you sent a payment, but it's still pending, you can cancel it on your Activity as long as you see the "Cancel" button next to it. If the payment isn't claimed within 30 days, it will be automatically refunded to you.
Here’s how to find the seller’s contact information to request a refund:
1. On the Summary page select the transaction you want to cancel.
2. Use the contact information to send the seller an email.
3. If your seller doesn’t agree to refund your money, you may be able to open a dispute in the Resolution Center if you didn’t receive your item, you received something that doesn’t match the seller’s description
If you sent the payment using a debit or credit card, the refund will be sent to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your bank account.
Hope this helps. Stay safe!
