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I've received a refund from STEAM but funds were not send back to my card

New Community Member

I've received a refund from STEAM but funds were not send back to my card

I've preordered and payed with PayPal for Steam Hardware but I've requested a refund and Steam approved it and send it back to my card through PayPal. It has passed  10+ days and still no money are sent back to my card, this happens to me for the first time. I've contacted both Steam and My bank and both don't have any information. Steam Support sent me an answer that I should ask PayPal, PayPal asks me to talk to my bank, and my bank says it's automatic process and when they receive funds the funds are automatically sent.

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Re: I've received a refund from STEAM but funds were not send back to my card

Hi there @edmondko

 

I'm sorry to hear you haven't received your refund yet. Refunds to credit or debit cards can take up to 30 days depending on the card company involved. I recommend contacting our Customer Support to double check the status of the refund for you. You may contact us here!

 

-  Jae