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I tried to get a refound but it's been cancelled.

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Contributor

I tried to get a refound but it's been cancelled.

Good afternoon ,anyone can help me 25 of Aug i have done one transfer as a business transfer ,i sent the money from credit card ,but the main problem 100% i been victim of a fraud, tried to report the problem as an unauthorised transsction ,but the paypal cancelled my report this is the message what they send it back to me :

Thank you for reporting this case. After reviewing your case ,we found that this transaction was not unauthorised and therefore isn't eligible for Paypal Buyer Protection

Transaction not refounded:

we are unable to provide any refound on the transactions listed. WHY???

Does anyone know or can help why there is no more option to report the problem or claim back my money ?

What shoud i do ? or can someone send me a Paypal contact number?

The Case ID: PP-I-11187452

 

 

1 REPLY 1
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Esteemed Advisor

Re: I tried to get a refound but it's been cancelled.

@GellertKubanda1 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.