Hi creadosam19,
Thank you for your post and welcome to our Community Help Forum! I am sorry about your issue.
Money received into your PayPal account is placed in your PayPal balance. Your PayPal balance shows how much money you have available in your account, in your primary currency. It doesn’t reflect pending payments, recurring payments or orders that have not yet been completed. Log in to your PayPal account to see your balance and a detailed breakdown of different currencies, and any pending or held payments.
If you’re receiving a refund and paid with a credit or debit card, the refunded money will be sent to that card.
If you’re receiving money from friends & family, or for goods and services, please check with the sender to ensure the money was indeed sent to you.
If you are expecting money from someone, but don’t see it under your PayPal balance or pending balance, it could be because:
- The sender sent the payment to the wrong email address, spelled your email incorrectly, or entered the incorrect phone number. Please confirm with the sender the exact spelling of the email address or phone number they sent the payment to. If it was sent to the wrong one, you can add up to eight email addresses to your account. Once you confirm the email address, the payment will appear immediately.
- The email address on your account is not yet confirmed. Any payments sent to your account will not appear in the account balance until you complete the registration process by confirming your email address.
- You could be a victim of a scam on certain classified websites.
I hope this helps.
Cristina
