I have refunded the money sent from the other party, but it seems that nothing has arrived

[AbdelrahmanOsam]

I have refunded the money sent from the client, but it seems that nothing has arrived to him 

what can we do ? 

thank you

[kernowlass · Accepted solution]

@AbdelrahmanOsam 

If they funded the original Paypal payment to you from their bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).