I have proplem

muayad111
Contributor
Contributor
I sent the money to a friend and did not receive it, he faces a problem, I canceled the request, and I did not get the money back, knowing that the Master Card is not affiliated with any bank account and I want to recover the money on the Paypal account. I have sent support but there is no response from them yet. I don’t know what to do
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@muayad111 

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
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muayad111
Contributor
Contributor
However, the money cannot be returned on the visa because it is not affiliated with any bank
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