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In such cases, please make sure the funds on your balance are in the available balance and do not appear as pending. It could also be that our security is blocking the release of the balance amount for refunds if the amount was only recently received. Please make sure the refund amount is in the correct currency as on your balance.
If you are still having issues refunding the amount from your balance please contact our Customer Support through your PayPal Help section.
Hi, I have the same issue. In my case, I have 85 USD on my balance and need to issue a 100 USD refund. I topped up my account with 40 EUR (just today) but states I do not have enough amount there. Is it because of the recent top up, of the insufficient USD balance (why doesn't it use the two currencies together??) or something else?
By the way my account is in EUR that's why the top up is in EUR.