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I have enough on my paypal balance, but I can't issue this refund?

Contributor

I have enough on my paypal balance, but I can't issue this refund?

I have to refund $100. I currently have around $120 in my paypal balance. When I want to issue the refund, it always says "You don’t have sufficient balance to complete this payment. Add funds or add a bank account and confirm it." I don't have a bank account. What I have linked is a virtual prepaid card. Worked fine before when I issued refunds but idk why it doesn't wanna work now?
1 REPLY 1
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Moderator

Re: I have enough on my paypal balance, but I can't issue this refund?

Hi @Klvily,

 

In such cases, please make sure the funds on your balance are in the available balance and do not appear as pending. It could also be that our security is blocking the release of the balance amount for refunds if the amount was only recently received. Please make sure the refund amount is in the correct currency as on your balance.

If you are still having issues refunding the amount from your balance please contact our Customer Support through your PayPal Help section.

 

Thanks

 

Martin