Hello, Saiyangirl. Welcome to the PayPal Community! Getting an error when there's money waiting for you is a definite concern! I will do my best to assist.
In general, technical issues like the one you've described can often be addressed by logging out of everything on your computer, deleting the cookies and temporary internet files, re-starting your system, and trying again.
If that doesn't work, it may be necessary for you to complete your PayPal account profile by adding some information and/or responding to any requests PayPal may have submitted to you via the Secure Message Center (https://www.paypal.com/us/smarthelp/article/what-is-the-message-center-faq3037) or via the Resolution Center (https://www.paypal.com/us/smarthelp/article/what-is-the-resolution-center-faq3327).
If you still run into problems, it will likely be necessary for you to contact Customer Service (via phone, Secure Message Center, Facebook or Twitter) and speak with a Representative.
I hope this is helpful. Thanks for being a part of the PayPal Community!
Sincerely,
Michael
PayPal_Michael
