I didn't get the same amount refunded

Tiffany1717
New Community Member

How come I didn't get the same amount refunded to my PayPal balance that I used in the original purchase? For example I used $100 from my Paypal balance when I  first made a purchase online but then when I got a refund I was only refunded $80 to my PayPal balance?

 

I know exchange rates do change but I should still get back the original $100 dollars that I used in credit in the first place.

 

 

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