I didn't get my refund back. Help!

Daniela713
Contributor
Contributor
I got an e-mail saying that I got my refund back, but I didn't. I'm still waiting, idk if I can trust this app. It's an issue for me because it's saying that they are free from charge, but I'm doubting that rn. Also, Help please!! What should I do now? I'm very upset...
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Daniela713 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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