I cant't send money to someone

jchndery
New Community Member

Hello

I can't send to money to a friend from another country, I am from france and she is from Bosnia. It never works and tes me " we coudn't complete your transaction. Log in to or website so we can help resove the problem". 

I don't know what to do. 

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @jchndery,

 

Thank you for your post and welcome to the Community Forum!

 

In general, users from Bosnia need to complete a verification process before they can start receiving funds. This could be why you can't send money to your friend. I would recommend asking your friend to follow the steps in their PayPal account, or to contact us directly for support. 

 

I hope this helps!

Martina

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