I can't find my payment made through my PayPal

Chri5tin8
New Community Member
Hi I've made a payment via my PayPal account. Its not showing when I look for it. It is showing in my bank as a payment through paypal also the company Grannells Trading has not sent my order which was paid for on 16th Nov. I have tried to contact them numerous times but I'm getting no reply by phone or email. What can I do Thaanks in advance xx
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