I can't find how to stop a recurring donation.

[Denisebenrahou]

i tried hitting account settings to get to manage the account but it doesn't go there. Help!

[kernowlass · Accepted solution]

@Denisebenrahou 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[AlexBKK]

i don't have this option in the wheel, only "your profile" and "account setting"

[PayPal_Shawna]

Hi @AlexBKK,

Thank you for visiting the Community Forum.

Based on the options you have, it sounds like you have a business account. For a business account, here’s how to cancel a preapproved payment like a subscription or billing agreement:

1. Hover over the name (top right) on your account and select Account Settings from the drop-down menu.
2. Click Money, banks and cards under "Profile" on the left.
3. In the "Automatic payments" section click Manage Automatic Payments.
4. Select the merchant's name or email address.
5. Click Cancel.

I hope this helps!

-Shawna

[AlexBKK]

Thank you, that's where it is, but all your FAQ and help files on the internet point in completely different direction, namely at the drop-down on a wheel. Maybe you changes layout, but help files should be adjusted too, it took me 3 days to figure out where it is