I have received an email that I have received a payment for a service, in Australian dollars, but the currency in my country is MKD (or Euro). I cannot withdraw money in my country but I can use the money to shop online. However, I cannot find the balance section on my account. There is nothing in Activity, and on the Summary page there's only my credit card and there is no balance, not even when I didn't have money - there was no 0$ anywhere. Thank you.
What should I do now? Should I write to my customer telling him that I didn't receive the money because my country doesn't receive? And where did the money go? If they sent it and I didn't receive it then where do they go?
Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.
You need to ask them what does it say next to the transaction in their Paypal account?
1. Pending / Unclaimed. 2. Pending / Unclaimed with a cancel option. 3. Completed / Sent.
Advice is voluntary. Kudos / Solution appreciated.
