I WANT TO UNDERSTAND HOW I WILL GET MY REFUND IN THIS SCENARIO

MAX1N3WT0N
New Community Member

Please i need a full explanation
I sent money from my bank Debit Card
And after few days i got a reund, i read in the community that the refund will go back to the funding source

Now, that card does not work anymore on the ATM so i ordered a new one and killed the previous one used for the payment, i also deleted it and added the new Debit Card which is linked to the same bank.

How do i receive my refund since the card used to make the payment has been killed and no longer linked to my paypal account
How long will it take to receiv the refund?

Is there anyway of my money not getting lost ?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MAX1N3WT0N 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.


Advice is voluntary.
Kudos / Solution appreciated.
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