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I KEEP GETTING CHARGED - I AM OWED SO MUCH MONEY

Zaynah1
New Community Member

I KEEP GETTING CHARGED - I AM OWED SO MUCH MONEY

I am extremely upset as I keep getting charged more or less everyday by PayPal. 7.99 8.99 every 3 days or after every 2 days . This has been happening for a year and it hasn’t stopped. Pls could someone stop this from happening, I am not rich and I’m struggling with money as it is. Pls stop this.
1 REPLY 1
kernowlass
Esteemed Advisor

Re: I KEEP GETTING CHARGED - I AM OWED SO MUCH MONEY

@Zaynah1 


Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

 

Failing that have you been hacked and are there unauthorised transactions on your account?


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.