I ISSUED A REFUND BUT MY CUSTOMER SAYS ITS IN PROCESS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I ISSUED A REFUND VIA PAYPAL BUT MY CUSTOMER REPORTS ITS IN PROCESS WHY IS THIS SO ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Pending refunds can only happen for two reasons.
1. The seller has issued a refund from their bank account which takes time to process.
2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.
https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
A seller can ONLY refund via funds already in their paypal balance OR via their bank account as an echeque which takes 5-7 WORKING days to clear.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- Need to set account balance buffer in Instant Transfer settings in My Money Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Why PayPal 'compelling' me to agree to automatic payments for 'Wish.com'? in Payments Archives
- Returns in Payments Archives