I ISSUED A REFUND BUT MY CUSTOMER SAYS ITS IN PROCESS

TRAFALGAR9
Contributor
Contributor

I ISSUED A REFUND VIA PAYPAL BUT MY CUSTOMER REPORTS ITS IN PROCESS WHY IS THIS SO ?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@TRAFALGAR9

 


Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248

A seller can ONLY refund via funds already in their paypal balance OR via their bank account as an echeque which takes 5-7 WORKING days to clear.


Advice is voluntary.
Kudos / Solution appreciated.
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