cancel
Showing results for 
Search instead for 
Did you mean: 

I Cancel an order , I have a refund and I do not know what to do to use the moneys

Member

I Cancel an order , I have a refund and I do not know what to do to use the moneys

Hello,
I canceled an order from a store , I have a refund in paypal + xxx EUR  but my balance is zero 
I talk with assistance and they said that moneys will be back on my account in 3-30 days (that is a long period) but I can use refunded moneys  for place a new order and buy another thing .
I tried to make a new order on store but  paypal refused the new ayment .
What I can do to use the moneys or to receive the moneys back in my account ?

Tags (1)
4 REPLIES
Volunteer Advisor

Re: I Cancel an order , I have a refund and I do not know what to do to use the moneys

@alinsaga

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: I Cancel an order , I have a refund and I do not know what to do to use the moneys

Thank you
The moneys will be charged automatically in my card or I need to do something ? 
Why support  assistant said to me that I can make another order imediattly to same e-infinity  ? I asked him twice if I can use pay-pal imediatty , he said yes . I tried to make another order but paypal deny the transaction .
Possible because I have 500 EUR limit ? 
I tried to increase the limit but I do not know where and how .

The email support of paypal is very weak , if you  can;t speak fluent English on phone there are nothing to do to obtain mail support :-( or chat ...
Tks

yes .refund.jpg

Volunteer Advisor

Re: I Cancel an order , I have a refund and I do not know what to do to use the moneys

@alinsaga

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: I Cancel an order , I have a refund and I do not know what to do to use the moneys

yes, I received moneys in  card

thank you