How to refund archived payment

moonswamp
New Community Member

Hi  I have a payment from customer 1 month ago, and need to refund to him

 

But the payment is archived, is there anyway to refund the archived payment ?  It's only 1 month ago ~~~

 

 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@moonswamp 

 

Go to Activity page to access the "archived" transactions (click Active menu) and then click on the transaction to issue refund. If you need to "unarchive" it before you can issue refund, click "Unarchive" button on the right. Then click go back to the "Active" list, find the transaction, click it and then if issue refund.


Kudos & Solved are greatly appreciated. 🙂
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