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How to issue refund from credit card

Praveen2021
New Community Member

How to issue refund from credit card

Hello,

 

We have a paypal account which is configured to auto-debit to the linked Indian bank account automatically. We are now facing difficulty to issue a refund. How can we initiate a payment to a customer ?. When we try to add fund from credit card to paypal balance, it is not possible. We actually need to issue refund to a previously paid transaction. But as the paypal is configured to auto-debit, we are not having enough balance to refund the transaction. 

 

When we searched the forms we got the below mentioned details :-

 

https://www.paypal.com/in/smarthelp/article/how-do-i-add-money-to-my-paypal-account-faq1348

 

When we tried to initiate the payment as separate transaction to the customer, we are getting the following error :-

 

----------------

This recipient accepts PayPal payments only through their website. To complete this payment, please go to their website and follow their instructions, or email the recipient for instructions

======================

 

Kindly suggest the best possible way to refund the transaction.

 

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: How to issue refund from credit card

@Praveen2021 

 

You can fund a refund from a linked and confirmed bank account (not debit card).


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