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How to get GoDaddy Autopayment charge removed?

csnogood
New Community Member

How to get GoDaddy Autopayment charge removed?

There was a $562.81 auto charge that was attempted to be made to GoDaddy, but never was. I can't get it removed and they keep emailing me about the negative balance. Below are the only transactions I have in the past 90 days yet my balance is -562.81? It failed so why can't I get the credit? 
 

Dec 14, 2020

 

Failed transfer from

PayPal

  •  
  •  

Completed

-$562.81 USD

$0.00

-$562.81

 
 

Dec 10, 2020

 

Payment to

GoDaddy.com, LLC

  •  
  •  

Completed

-$562.81 USD

$0.00

-$562.81