How to control what happens when my client's subscription plan fails?

AsherRubin
New Community Member

Hi there, 

 

I have multiple clients on subscription plans. 

Occasionally their payments fail due to insufficient funds. 

I have learned that after the first failed payment attempt, Paypal will automatically re-attempt to charge the card after 3 days. 

If the payment fails again, paypal will wait 5 days then attempt the payment one final time.

 

Does the client receive an email notification when this occurs?

Does the email contain a re-payment link?

Does the email contain a link to update their payment details? 

Am I able to edit this email notification?

Can I change my settings so that there are more than 2 payment attempts? 

 

I can't find any documentation on this. I'd love to see the documentation on this topic. 

 

Thank you for your support! 🙂 

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