How do I cancel a payment

Mutti11
New Community Member
Sent monies to the wrong email address how do I cancel please
Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @Mutti11,

 

Thank you for your post and welcome to the Community Forum!

 

In general, if you sent a payment to the wrong email address and this email address is not linked to any PayPal account, the transaction should show as 'Unclaimed'. This would be the only occasion where you can cancel the payment. Here is how. If this is not the case, to receive a refund please reach out to your counterpart directly by writing to the email address you sent the money to.

 

I hope this help.

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.