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How can I return my money from “pending authorization” when my order has been cancelled?

Arevica
Contributor

How can I return my money from “pending authorization” when my order has been cancelled?

Hello, I made an order on Sephora via PayPal but Sephora canceled my order and that I’ve not been charged. Now, on my PayPal account it says “pending authorization”. I wanted to know, how can I return my money on my credit card. Thank you in advance
1 REPLY 1
PayPal_Celeste
Moderator

Re: How can I return my money from “pending authorization” when my order has been cancelled?

Hello @Arevica,

 

Welcome to the Community, and thanks for your post. If the order or authorization is still pending, the merchant may be able to cancel this. If they're not able to, then the transaction may stay in the pending status for up to 30 days. After this time, the pending authorization should be released. You can visit the following Help Center article for more information on Why my Order Status is Pending

 

Take care,

 

- Celeste S.