Hey. i wanted to know 2 things about PayPal goods and services:

Joniiid
Contributor
Contributor

1. If i pay someone for a digital item through PayPal goods and services and i did not get the item i paid for, can i ask for a refund? 

 

2.If i pay someone through PayPal goods and services, i have to press confirm receipt so he will get the money? 

 

Thanks all

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Joniiid 

 

1. Yes you can open a dispute however whether you get a refund is dependent on many factors. Best read up on buyer protection to risk assess your transactions.

2. No they get their money anyway. Normally sellers won't send items until they are paid.


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Joniiid
Contributor
Contributor

@kernowlass 

Hey. How much time + - does it take for paypal to refund the money when i opened a case? The seller approved what i said as well.

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PayPal_Olivia
Moderator
Moderator

Hi @Joniiid,

 

Thank you for your questions! If the seller approves of the resolution to refund you and they select to refund you through the dispute, the refund is immediate, but the appearance of the funds depends on what payment method was used to make the original payment.

 

I hope this helps!

 

Olivia

 

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