Hey guys so I’m new to paypal

LupitaEstrada1
New Community Member
My bf which lives in New York decided to send me some money, the thing is that I’ve never used PayPal, he sent over the money but he said that it would only let him send it as a payment not as a gift . So my money hasn’t gotten to me and I went on the PayPal page to see why but it says I have already received it which is not true because when I check it still says it’s on hold . Any help?
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1 REPLY 1

Santosh21
PayPal Employee
PayPal Employee

Hello @LupitaEstrada1,

I understand that you wish to know about the funds that is on hold. If the money is sent as goods and services (payment) then funds will be on hold for 21 days and in order to release the funds sooner, the sender of money has to confirm the receipt of an item. Please ask the sender of payment to confirm the receipt of an item by following the steps provided in the link below so the funds can be released soon.

https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176

I hope this information has been helpful to you.

Thank you,
Santosh

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