Help

[Ashleybhall1123]

I am suppose to have funds in my account that aren't there. It was sent yesterday by a family member so I know the info is right, but still haven't received in my account? Please help me!

[Hemerk]

Hi @Ashleybhall1123 

When someone wants to send money, PayPal will ask the sender either the email or mobile number of the recipient. Check with him/her what was used. If it was an email, make sure your email is confirmed.

https://www.paypal.com/us/smarthelp/article/how-do-i-receive-money-through-paypal-faq1750

https://www.paypal.com/us/smarthelp/article/faq1485

Hope this helps!

Kudos and Solved are highly appreciated.

[kernowlass]

@Ashleybhall1123 

Have you used your personal U.S account to accept payments yet?

If not read the link...

https://www.paypal.com/us/smarthelp/article/what-can-i-do-with-my-personal-paypal-account,-paypal-ca...