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Help!

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New Community Member

Help!

Please someone help me I sent my mummy £400 but I cancelled it because it came up pending them my account got deleted but I haven’t receive my money back.
1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Help!

@Caoilfhionn 

 

If you were able to cancel a payment it means you made a mistake with the email address when you entered it to send the funds.

So be very careful when you send again especially if you are using the friends/family option, because if you do and that 'wrong' email address is correct to someone else you may lose the funds.

Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Help!

@Caoilfhionn 

 

If you were able to cancel a payment it means you made a mistake with the email address when you entered it to send the funds.

So be very careful when you send again especially if you are using the friends/family option, because if you do and that 'wrong' email address is correct to someone else you may lose the funds.

Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will as the transaction was cancelled return them to your funding source (if you paid from your bank account or with a card), or credit your paypal balance (if it was funded from that balance), but that takes a few days and sometimes up to a week.



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post