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Help

I received a payment from a buyer on eBay but it got sent to the wrong PayPal account that I don’t have access to. Is there a way to change the payment so it goes to my new account?
1 REPLY
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Volunteer Advisor

Re: Help

@Miaforte

 

No, I'm afraid, the buyer would have to report a problem with the payment to get their money back. Is the account yours but closed? Or was your eBay account hacked and the PayPal email address changed on the listing?

 

Contact customer service for assistance further:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Or private message via social media:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 


Kudos are greatly appreciated. Smiley Happy