Help please!! REFUNDS
Claudiab2
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Posted on
Jun-02-2020
11:15 AM
Hello, I brought something off Depop, item never arrived so I contacted the seller who then confirmed the item was damaged and disposed of by Hermes. She refused to give me a refund so I put a claim in through PayPal . They have now come back to me and said that the seller will agree to refund me if I send the item back... which is impossible as I didnt receive it. I'm unsure what to do because now I won't get a refund. Help please ??
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3 REPLIES 3
kernowlass
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Jun-02-2020
01:24 PM
did you open a dispute for non receipt of item OR item not as described?
Advice is voluntary.
Kudos / Solution appreciated.
Claudiab2
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Jun-02-2020
01:30 PM
Originally I opened it as not reveived, but now looking back on it its been changed to item not as descibed. Which is impossible because I never changed it!
kernowlass
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Jun-02-2020
01:36 PM
very odd, because only you can change a dispute from non receipt to not as described.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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