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Help please. Can’t track my transaction

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Contributor

Help please. Can’t track my transaction

I have recently made a purchase through Facebook. The transaction is listed as withdrawn from my accountBut doesn’t show up on my PayPal app as a transaction at all. Is there anyway I can track this transaction possibly?
1 REPLY 1
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Esteemed Advisor

Re: Help please. Can’t track my transaction

@Monkeysdad 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.