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Help I can't make a payment!

SOLVED
Thioid
Member

Help I can't make a payment!

Whenever I try to make a payment, it keeps saying "Sorry we weren't able to complete your payment at this time"

Email confirmed : check

Phone confirmed : check

credit card : preferred payment 

We (me and seller) have tried send abroad, send friends and send for an item.

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Help I can't make a payment!

@Thioid

 

Has the recipients Canadian account set up to receive USD?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

9 REPLIES 9
kernowlass
Esteemed Advisor

Re: Help I can't make a payment!

@Thioid

 

What country is the seller in?


Advice is voluntary.
Kudos / Solution appreciated.
Thioid
Member

Re: Help I can't make a payment!

Canada

kernowlass
Esteemed Advisor

Re: Help I can't make a payment!

@Thioid

 

What currency are you sending?

What funding source are you using?


Advice is voluntary.
Kudos / Solution appreciated.
Thioid
Member

Re: Help I can't make a payment!

I am sending USD to CAD

Using American Express credit card to fund.

kernowlass
Esteemed Advisor

Re: Help I can't make a payment!

@Thioid

 

Has the recipients Canadian account set up to receive USD?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Thioid
Member

Re: Help I can't make a payment!

Yes, i believe so.

kernowlass
Esteemed Advisor

Re: Help I can't make a payment!

@Thioid

 

Best check as that may be the problem.


Advice is voluntary.
Kudos / Solution appreciated.
tontran19
Contributor

Re: Help I can't make a payment!

why i can't send money to friend i don't know what going on please can some one help me 

Preezy30
Member

Re: Help I can't make a payment!

We couldn't complete your payment for you. To get your payments working again, check your account or contact us. I am receiving that message