Hi @Destiny28,
Thank you for your post and welcome to the Community Forum!
Did you receive any emails from PayPal confirming that the payment was sent to you? If not, it may be that the payment was not sent correctly. Also, make sure that your email is confirmed and that the payment was sent in a currency that you've added to your PayPal balance. For more information, I would recommend reaching out to our Customer Service directly.
If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).
I hope this helps!
Martina
