HELP!

Shivangg
Contributor
Contributor

Hello, I recently received a payment and the order was returned but i have the payment it says the money is waiting for you and i cant refund it so is there any way i can?

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Shivangg,

 

Welcome to the PayPal Community! Sorry to hear you're running into some issues with a recent transaction. Normally, if the funds state waiting for you, it may be in an unclaimed status. In that case you may not see a Refund button but you may see "Accept" or "Cancel". If you don't see either of those options, I'd recommend reaching out to our Customer Support teams for further assistance.

 

Best wishes!

 

 - Jon K


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