HELP MY FRIENDS ACC IS ON HOLD

jordyparisss
New Community Member
i was sending a family friend of mine who lives in america $10 aud, but i accidentally sent it as “goods and services” with no address instead of “family or friend”. they sent me a refund so i have all my money back but now their account is on hold!
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1 REPLY 1

Mejoare
PayPal Employee
PayPal Employee

Hi @jordyparisss ,

 

Thank you for reaching out to us. I know that you just wanted to help your friend out. 

 

It will be easier if your friend would reach out to us directly so that we can take a look at the account. You can advise your friend to reach us through live chat as our phone customer service is not available. You may send this link to your friend so that we can help him/her out. 

 

To reach our live chat representatives, just log in and go to message center and you would see an option to chat with a representative. 

https://www.paypal.com/us/smarthelp/contact-us

 

Hope this helps! Stay safe.

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