Guest payment refunds during Covid?

[Giac17]

Hi all,

I have paid for an item on ebay, paid through my revolut card, and the item was never sent.
I then contact paypal about getting a refund, as I obtained the transaction ID from ebay, and the customer service agent tells me to file a chargeback with my bank because during Covid the "calling team", whatever that is, is not available??
How does this make sense! There is a limited amount of time within which you can submit a refund request after purchase, so will some people just loe money? Not to mention that the only way to contact customer service is through a webchat which does not work properly and you get to speak to FIVE different people in the span of 30 minutes.

Anyone has any input on this?

[kernowlass]

@Giac17 

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.