cancel
Showing results for 
Search instead for 
Did you mean: 

Guest checkout refund to cancelled card.

Contributor

Guest checkout refund to cancelled card.

Hello,

 

I have refunded a customer return via eBay returns.

 

The customer used guest checkout for original purchase and before the refund was processed cancelled the card used.

 

How will the customer receive the refund?

 

Many thanks

 

 

3 REPLIES 3
Highlighted
Esteemed Advisor

Re: Guest checkout refund to cancelled card.

@tgs3 

 

If she hasn't actually closed the card ACCOUNT it would still go through ok.

If not it should bounce back to her paypal balance, tell her to allow 14 working days and if no show contact customer services for a trace.

As long as it shows refunded on your account then you can do no more.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Highlighted
Contributor

Re: Guest checkout refund to cancelled card.

Hello,

 

Thanks for your help.

 

Does your answer still apply if the customer used a credit card that is now cancelled and used a guest checkout (no paypal account).

 

Thanks again for your time

Highlighted
Moderator

Re: Guest checkout refund to cancelled card.

Hi @tgs3,

 

If that's the case, they'll need to work with the card company to retrieve the funds from the refund, as we've sent the money back to the card. 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.