Got a refund, money isn't in my paypal balance

Katja_88
Contributor
Contributor

Recently I reported a payment as "unauthorised", asked for a refund which I got, the money is supposed to be in my paypal balance but it's not. The money was taken from my debit card so I assumed it was gonna get refunded there, but my card got unlinked and I can't link it back.

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PayPal_Donna
Moderator
Moderator

Hello Katja_88,

 

Welcome to the PayPal community and thank you for your post.

 

A refund goes back to the funding source that was used to make the payment. The usual timeframe is 5-7 days, and if the payment was made using a credit card, it can take up to 30 days depending on your credit card issuer.

 

-Donna

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