Funds on hold

Hannah2019
New Community Member

Does anyone know when my funds will be released by PayPal? The item was sent special delivery on Saturday and delivery was attempted Monday before 1pm. The item was collected from the post office at 11.30am yesterday.

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Hannah2019 

 

The shipping status has to show "delivered", if it doesn't and has a different status there might be delays on confirmation by the automated system. You may contact PayPal to request a manual confirmation delivery status and to release funds or wait the full 21 days otherwise. Allow 24/48 hrs for the request to process.

 

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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