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I just recently created a paypal account and it has not yet been 24 hours since the making of it but, my friend has sent me money through a friendly/family transaction with my Paypal . me but the money has still not came in. I have confirmed my email multiple times and also have my phone number connected but still has not came in. I do not however have a card connected to my account
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My friend had sent me money using my email account through his phone and I am having trouble accepting the payment through my mobile and desktop site, when I go to accept it tries to get me to confirm the number and it does not register. any ideas ?
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My sweet friend sent me money to my account. I verified the email address she sent it too and my phone number. I recall seeing the email verifying that she sent it to me. The email mysteriously vanished ... and without it I can not accept her payment. Any suggestions? Shouldn't paypal send another email saying I have money waiting?
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Hi everyone!
I'm sorry to hear that you're experiencing issues receiving a payment. There is a known issue currently affecting some customers, where a payment that is unclaimed due to an unconfirmed email address does not show in the account even after the email address is confirmed. Our teams are working on a resolution.
One workaround to try for now would be for the sender to cancel the unclaimed payment and attempt to re-send it after the email address has been confirmed.
I'm sorry for the inconvenience, and I hope this helps!
Olivia
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