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I have an audit trail of the problem which might help resolution.
*** ADVISORY *** This will be long and technical, not a tweet.
My daughter sent $600 to [confirmed email account] but the money does not show in my account.
I have followed all the recommendations in the HELP link to no avail.
Anybody have a suggestion on how to get my money?
The following is the audit trail for this transaction..
To: [confirmed email account]
Sent: 29 Apr '18 13:05
Subject: You've got money
Transaction ID: 36H15527HB288854A
April 29, 2018
Money received $600.00 USD
Claim your money now
Diana <removed> has sent you
We'll link [confirmed email account] to your PayPal account when you log in.
$600.00 is yours!
The money from Diana is now in your account.
Your account is ready to go!
Here are some things you can do to get started.
Transfer money to your bank
There’s nothing to transfer right now
Try again when you have a PayPal balance.
Apr 30, 2018 10:44
That's over 21 hours between money sent (and stated as being available)
by PayPal, yet no money accessible in my account.
PayPal Verified seal
Bank Account: Linked and Confirmed
You can now enjoy our full range of benefits:
Transfer money Available
Send money Fewer fees*
Sending limit Lifted
Receive money Available
Withdraw money Limit lifted
FACT #1: My Phone is linked and confirmed. "BAL" says "$0.00"
FACT #2: My 3 email accounts are linked and confirmed. My Account shows "$0.00"
FACT #3: There is no alert stating the money is on hold
FACT #4: Although I have a seller # and have not sold in several years,
this is money my daughter is trying to send me as a gift.
FACT #5: I have been on PayPal since 2002 and have 100% positive feedback.
FACT #6: I have sent money to friends and relatives several times in the past,
but this is the first time I am receiving money.
*** END ADVISORY ***
I went to activity, and it says "Payment received," and under that, it says "your money is waiting" with the options to accept or decline it. The first time I clicked accept, I was told that I had to verify my account to be able to receive payments. So I went through the steps, confirmed the back and credit card and all that, but when I went back and tried to accept the payment again, the same thing popped up about having to verify my account. Whenever I go into my account settings it shows my account as being verified, and I even received an email confirming that I did indeed verify my account.
...So why can I still not accept the pending payments?
I received an email telling me somebody had sent me money, but I hadn't confirmed my email. The email told me to confirm my email address on my account and the money would show up. I did so and the money isn't in my account.
Where is it?!
Sometime new payment included security reason, but I feel you should contact them to ensure true transaction. Thank you....
I had a friend send me money via paypal to my secondary email account , Paypal shows me from that address I have money waiting I verify the email address log in and 24 hours later the money still isnt showing up