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Formal Complaint about Paypal

Mardal
Contributor

Formal Complaint about Paypal

Recently I made a transaction and turns out the email was wrong, maybe I was scammed, I don't know, thing is I want to cancel it and get my money back. I've already opened a dispute and sent messages but to no avail. If this isn't resolved I'll just have to go to Financial Ombudsman Service.

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Formal Complaint about Paypal

@Mardal 

 

So YOU sent money to the wrong email account / paypal address and its paypal fault then is it???

 

Anyway can't advise as you haven't said HOW you sent it ie which paypal option / HOW you funded it ie which funding source OR / which dispute you opened.

 

 

 


Advice is voluntary.
Kudos / Solution appreciated.
Mardal
Contributor

Re: Formal Complaint about Paypal

Well it wasn't really my mistake since the recipient gave me the wrong address, which is why I want it back, I don't see how that's not their problem if I request so and they decline. It was sent as friends & family option, through my Paypal balance, the transaction ID is the following: 4VC11974P53215943 and case ID is this: PP-I-13413504
Thank you in advance.